Seasonal Front Desk Attendant

Sentry Insurance Agency•Stevens Point, WI

About The Position

In this role, you will provide exceptional service to all guests by assisting them in a friendly, efficient, courteous and professional manner. At The Inn at SentryWorld, our business is about people and the relationships we build. Our atmosphere is welcoming. And our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team. As our Seasonal Front Desk Attendant, we’ll count on you to create an exceptional first impression and luxury experience for all our guests What You’ll Do As a Seasonal Front Desk Attendant, you will: Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room. Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions. Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts. Balance all cash, credit card, and check transactions at the end of each shift. Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner. Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests. What it Takes Age requirement of 21+ required High School Diploma At least 1 year of customer service experience preferred Positive and upbeat personality Strong communication, multitasking and problem-solving skills Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code Ability to work nonstandard hours including nights, weekends and holidays What You’ll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. Free Wellness Center Membership Associate discounted shift meals and golf rates About SentryWorld SentryWorld is the hospitality component of our business and is a tribute to our roots in the community of Stevens Point, Wisconsin. Since the early 1980s, it’s served as a celebration of the city, state, region, and people who made it possible. SentryWorld offers numerous ways to play, engage, and relax. It stands as a beacon in Wisconsin’s burgeoning golf community as a world-class, award-winning, 18-hole public golf course. SentryWorld also features banquet facilities, a sports complex, and two restaurants—Muse at Sentry and PJ’s – SentryWorld, all located on the campus of the Sentry home office. Our latest addition, The Inn at SentryWorld, is a 64-room, upscale boutique hotel located just off the 18th-hole fairway of the golf course. To help serve these operations, we employ a versatile staff to help make the experience as memorable as possible for our guests. Our associates bring an array of talents, skills, and backgrounds, coming together to provide amazing service and friendly, Wisconsin hospitality. We’d love for you to join us and help us continue to be a unique and welcoming destination for guests who visit us from across the country. SentryWorld is owned and operated by Sentry Services, an affiliate of Sentry. Who You’ll Want to Contact Talent Acquisition Specialist Esbeidy Guevara [email protected] Equal Opportunity Employer SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Requirements

Age requirement of 21+ required
High School Diploma
At least 1 year of customer service experience preferred
Positive and upbeat personality
Strong communication, multitasking and problem-solving skills
Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code
Ability to work nonstandard hours including nights, weekends and holidays

Responsibilities

Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.
Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.
Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts.
Balance all cash, credit card, and check transactions at the end of each shift.
Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.
Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.