Lake Compounce - Seasonal Events & Entertainment Senior Supervisor

Herschend • Bristol, CT

2d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Events & Entertainment Senior Supervisor will assist in the planning and execution of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction. We are currently looking for a: Lake Compounce - Seasonal Events & Entertainment Senior Supervisor Roles & Responsibilities: The Events & Entertainment Senior Supervisor will assist in the planning and execution of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

Requirements

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• High School Diploma, GED, or equivalent preferred
• 2+ year of previous work experience in the areas of shows, acting, choreography, or performance events is highly desired
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
• Must be able to work nights up to 12 AM (midnight) during certain events
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess and demonstrate strong written and verbal communication skills
• Ability and desire to participate in delivering successful and high-quality events
• Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to safely climb or descend stairs and/or ladders

Responsibilities

• Supervise the daily operations of the Events & Entertainment team and any other assigned areas
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all events-related positions and backfill these positions when needed
• Participate in aspects of supervision of assigned employees, including training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Assist with team scheduling and timekeeping activities
• Collaborate with park and corporate events leadership to evaluate current Events & Entertainment strategies at Lake Compounce
• Manage the conceptualization, planning and execution of multiple events, concurrently
• Become knowledgeable of all events that are scheduled at the park to align with all Sales & Marketing events promotions
• Assist with the execution of live stage shows and other performances
• Ensure strict compliance with all safety policies and procedures during events
• Manage event & activation operations for scheduled in-park events
• Ensure effective communication and coordination with park operations teams to deliver best in class prior to, day of, and post event execution
• Proactively address and resolve any unexpected issues that may occur during event
• Provide solution-based ideas to quickly and creatively resolve problems
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED