Seasonal Donor Services Associate

Ärzte ohne Grenzen • New York, NY

49d • $37 - $45 • Hybrid

About The Position

The Seasonal Donor Services Associate supports donor engagement during MSF USA's high-volume year-end fundraising cycle. The role serves as a primary point of contact for donors, providing timely and accurate customer service via phone, email, and mail. Responsibilities include resolving donation-related issues, updating donor data, supporting gift processing, and maintaining donor satisfaction through the season.

Requirements

• 2 years of relevant experience in donor services, customer service, development, or another environment that requires handling of high-volume external inquiries
• Demonstrate the ability to maintain data accuracy at a consistently high standard, with a track record of entering and updating information in CRM or database systems with minimal errors
• Communicate clearly and professionally across phone, email, and written channels, consistently delivering information that meets organizational service expectations.
• Experience working within structured processes or documented workflows
• A track record of adapting to shifting priorities or changing inquiry types
• Strong organizational skills, demonstrated through accurate recordkeeping, timely task completion, and consistent adherence to administrative standards.

Responsibilities

• Handle donor inquiries with accuracy and clarity, making sure each interaction reinforces confidence and trust.
• Provide timely resolution to donor questions and concerns, ensuring issues are addressed at the right level.
• Maintain accurate donor records by promptly and consistently entering updated information and corrections.
• Support prescribed data workflows to ensure information is complete, current, and aligned with system standards.
• Work with internal teams to support donor-related needs and deliver consistent service across touchpoints.
• Contribute to smooth coordination by sharing updates, routing issues, and ensuring follow-through.
• Prepare and update documents, templates, and system entries that enable the team's daily operations.
• Maintain organized records and follow established protocols to support year-end work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed