Donor Services Representative

Envoy•Orlando, FL

About The Position

The Donor Services Representative will serve on our Donor Services Team. Key functions will be processing incoming donations as specified by the donors as well as processing incoming expense reports from our staff and missionaries. They will help donors feel appreciated by handling incoming calls with energy, gratitude, purpose, and a prayerful heart as needed. The representative will also answer incoming questions related to expense reports. The representative will also help to resolve donor issues and inquires through customer service, research, and referrals to other PI team members as a backup to the donor relations team.

Requirements

Committed to global missions and overall vision of Pioneers
Must practice and support the relevant elements of the US Mobilization Base Manual
Excellent interpersonal skills
Two years’ experience handling high volume inbound customer service calls
An energetic, outgoing personality who excels in connecting with constituents on the phone
Proficient with Microsoft Office
Comfortable working in multiple software systems simultaneously
Close attention to detail
Good communication skills
Ability to learn new software programs and evolve as they change

Nice To Haves

Bilingual Spanish speaker a plus

Responsibilities

Learn Donor Services scanning/processing systems and utilize for daily tasks
Answer incoming web chats in a live environment as needed
Return missed calls and voicemails in a timely manner as needed
Monitor emails received in the Donor Services inbox and respond as needed
Research donor questions, concerns, complaints and take appropriate follow-up action as needed
Answer incoming missionary questions within guidelines
Educate and refer donors to opportunities to become more involved with Pioneers
Answer incoming donor calls as needed to support Donor Relations
Field and process service requests such as address changes, name changes, etc.
Review incoming expense reports for accuracy and compliance as set forth by an accountable plan
Answer incoming questions from missionaries and staff related to expense reports
Participate in Donor Services team events and meetings to maintain culture/team life