Seasonal Desk Clerk - Sequoyah State Park Lodge

State of Oklahoma•Hulbert, OK

1d•$12

About The Position

Basic Purpose: The Front Desk Clerk will work with all lodge departments and lodge guests to prioritize the reservation and stay experience for the visitor at a state lodge. This position reports to the Front Desk Manager and general lodge management. Sequoyah Lodge is located in Sequoyah State Park with 150 lodging accommodations: 104 Lodge Rooms & Suites, 44 Duplex & Quadplex Cottage Units, a Lakehouse Cottage that sleeps 14, and a Bunkhouse that sleeps 38.

Requirements

Knowledge of methods and procedures concerning public contact; telephone procedures; and arithmetic
Skill in communicating effectively, both orally and in writing
Skill in operating personal computers
Applicants tentatively selected for this position will be required to submit a background check.
One (1) year of experience in public contact work, in a customer service-related field; general office clerical work; OR an equivalent combination of education and experience.

Responsibilities

Answers telephones, takes messages, and provides information about lodge and park facilities
Receives walk-in and phone-in reservation requests
Check guests into accommodations, validates parking
Posts charges to guest accounts, including necessary corrections and transfers
Collects charges, processes credit card vouchers, and closes guest accounts
Reconciles and balances shift accounts
Checks in/out recreation equipment, golf carts, etc. to lodge guests
Assists with gift shop at front desk with sales and restocking merchandise
Prepares various reports under general direction
Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs
Performs general housekeeping in public areas of the lodge
Performs other related duties as assigned