Seasonal Customer Service Support Representative

Westfield • Westfield Center, OH

4h • Remote

About The Position

The Seasonal Customer Service Support Representative, working under close supervision, is responsible for performing claims data entry for First Notice of Loss (FNOL), updating information in ClaimCenter, and completing attachments. This role also responds to claims email inquiries and performs research on unidentified claims documents in Claims Capture.

Requirements

• 1+ years of previous work experience, preferably in a contact center environment.
• Data entry experience including being accurate with a focus on attention to details.
• Strong oral, written, and interpersonal communication skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Responsibilities

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day.
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines.
• Researches unidentified claims documents in Claims Capture within service level guidelines.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED