Customer Service Representative - Tech Support - (WAH-Seasonal)
About The Position
As a Customer Service Tech Support Agent, you’ll provide basic support to administrators, teachers, students, and parents using educational products in the classroom and at home. Working for a global learning company specializing in cutting-edge education technology solutions, you’ll be making a difference every day for students and teachers. Most contacts will come from professionals such as teachers and IT administrators in school districts, and the support you provide will be a hybrid of technical support and customer service—so experience in both areas is important. You’ll use effective customer support skills and techniques to identify issues, troubleshoot technical problems, determine the correct steps for resolution, and document interactions to help reduce customer effort and provide valuable business insight. Some of our most successful candidates are not IT professionals but bring strong communication and problem-solving skills to the role.
Requirements
- effective customer support skills
- strong communication skills
- problem-solving skills
Responsibilities
- provide basic support to administrators, teachers, students, and parents using educational products
- identify issues
- troubleshoot technical problems
- determine the correct steps for resolution
- document interactions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
