Seasonal Customer Service Representative

Georgia 811•Duluth, GA

4d•$17 - $19•Onsite

About The Position

Georgia 811 is a communication system established to provide one telephone number for excavating contractors and the general public notify utilities of their intent to use mechanized and/or non-mechanized equipment for excavation, tunneling, grading, boring, blasting, demolition or any similar work. This one call system provides the participating utility members an opportunity to locate and identify their underground facilities. We are a non-profit association funded by our member utilities and located outside of Atlanta in Duluth, GA. Learn more about the company on www.georgia811.com . Why Georgia 811? We're a Top Workplace in Atlanta! Georgia 811 is proud to be recognized as an Atlanta Journal-Constitution Top Workplace , an honor based entirely on employee feedback. This recognition reflects our commitment to a positive, supportive workplace culture where employees feel valued, respected, and empowered to succeed. Position Summary : Answer calls from members, contractors, and the public during peak season to produce accurate and high quality locate requests and other notifications in accordance with Georgia 811 business plans and state laws. This position is an integral part of protecting utilities from damage and excavators from harm. This is a temporary, seasonal position to support peak call volumes.

Requirements

Minimum of 1 year experience in a busy customer service contact center environment
Basic reading, writing, and math skills required. This is normally acquired through a high school diploma or equivalent.
Strong listening and interpersonal skills
Must be friendly, confident, energetic and patient
Must have a positive attitude and be self-motivating
The offered customer service should be of highest quality – articulate, accurate, polite and competent
Duties require professional verbal and written communication skills and the ability to type 35 WPM
Computer literate with the ability to learn customer service software applications and working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
Ability to read and interpret maps and computer-based mapping systems a must
Highly adaptable to change and ability to grasp complex instructions in a quick and efficient manner
Excellent organizational and time management skills
Maintain a positive demeanor at all times and remain calm under pressure
Must have reliable transportation to Duluth, GA
Ability to sit, stand, and walk for extended periods of time.
Repetitive motions may also be required, such as wrist / hand movements, grasping, and finger dexterity (as in typing, writing, faxing, filing papers, etc.)
Ability to observe and view details at close range (within a few feet of the observer).
Ability to communicate information so others will understand. Must be able to exchange accurate information in these situations.

Nice To Haves

Fluency in Spanish, as well as English, is preference

Responsibilities

Answer a high volume of phone calls in a timely manner
Route calls to appropriate departments, teams or staff members when necessary
Provide superior customer service and meet quality requirements based on explicit criteria set forth by Georgia 811
Educate callers on the process of locating facilities and handle calls involving damage to utilities, emergencies, etc.
Document and verify all call information according to standard operating procedures
Research required information using available resources, when appropriate
Act as a liaison between the public and the utility facility members by submitting locate tickets detailing the dig site location, contact information, etc.
Troubleshoot caller issues and complaints by determining if there can be an immediate resolution to an issue or if that issue should be escalated to supervisor
Understand and adhere to Georgia 811 policies that pertain to PTO, attendance, dress code, etc.
Attend training and performance meetings as required
Help maintain communication equipment and report problems with equipment to the supervisor
Other duties as assigned