Seasonal Customer Service Rep

Highlands Ranch•Highlands Ranch, CO

4h•Onsite

About The Position

Highlands Ranch Water is looking for a customer-focused superstar to be the friendly voice our community counts on. Are you passionate about helping others and thrive in a fast-paced environment? Do you enjoy problem-solving and making someone’s day better with great service? If so, we want you on our team! We’re currently hiring a Customer Service Rep. to support the Highlands Ranch community. The ideal candidate is enthusiastic, detail-oriented, and eager to jump in and provide exceptional service with professionalism and a positive attitude. This role involves performing routine clerical and administrative work such as answering phones, receiving the public, providing customer assistance, and data processing. It also includes scheduling appointments, operating radios, assisting in procurement, managing mail, composing correspondence, inputting data, maintaining records, and assisting other sections as needed.

Requirements

A proactive team player with excellent customer service skills
Strong attention to detail and the ability to stay organized
Comfortable working in a dynamic, fast-moving environment
Proficient in Microsoft Office (especially Excel)
Able to accurately file documents and manage records
High school diploma or GED required
Valid driver’s license with a clean driving record
Two (2) years of related experience; or Any equivalent combination of education and progressively responsible experience, with additional work experience substituting for the required education on a year for year basis
Proficient with computers, electronic data processing systems, and modern office procedures; familiarity with basic accounting principles
Skilled in operating relevant tools and equipment
Strong verbal and written communication skills; able to interact effectively with the public
Capable of performing under pressure and handling stressful situations calmly
Able to understand and follow complex verbal and written instructions
Strong aptitude for mathematics
Self-motivated and capable of working independently with sound judgment
Collaborative and respectful when working with individuals from diverse backgrounds and perspectives
Dependable in completing tasks with flexibility to adapt to shifting priorities and changing conditions

Responsibilities

Answering and managing a high volume of calls using a multi-line phone system
Scheduling and coordinating service appointments
Providing outstanding support to both internal and external customers
Managing spreadsheets and databases with accuracy
Preparing mailings and handling day-to-day office tasks
Operating standard office equipment
Tackling additional tasks or special projects as needed
Performs routine clerical and administrative work in answering phones, receiving the public, providing customer assistance and data processing
Answers incoming calls and routes callers or provides information as required
Schedules appointments and other administrative and clerical duties
Operates radios as needed and assists in radio communications; operates base radio as required
Receives the public and answers questions; responds to inquiries from employees, citizens and others and refers, when necessary, to appropriate staff
Assists in the procurement of department materials and supplies
Operates listed office machines as required
Administration of purchase order/requisition process, as requested
Receives and distributes incoming mail, processes outgoing mail
Composes, types and edits a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness
Inputs data to standard office and department forms; makes simple postings to accounts; compiles data for various reports
Acts as custodian of departmental documents and records
Establishes and maintains filing systems, control records and indexes using moderate independent judgment
Maintains inventories and orders office supplies and materials, maintains departmental personnel records
Other duties and special assignments which may be outside the primary areas of employment
Assists other sections as needed to complete the goals of the organization