Seasonal Customer Service Representative
About The Position
Monthly Bonus up to $1,000 plus competitive pay! We are currently looking for a Customer Service Representative (Distribution Center) to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. Our seasonal employees are so essential to our business that if you are hired for this position we will provide you with a monthly bonus up to $1,000.
Requirements
- Minimum of 1 year of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Responsibilities
- Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Provide high levels of customer account management by properly setting up and maintaining account information and data
- Forecast and maintain routes to maximize manpower, tank and vehicle utilization and ensure delivery efficiencies
- Plan and schedule daily service work to maximize billable time and meet productivity goals
- Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
Benefits
- Suburban Propane takes pride in serving our seasonal employees and does so by offering competitive pay with seasonal bonus, sick pay, and a 401(k) with company match and immediate vesting based on eligibility requirements.
- For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
