Seasonal Customer Relationship Specialist

Bright Horizons

8d • $18 - $21 • Remote

About The Position

Step into a role as a Steve & Kate’s Seasonal Customer Relationship Specialist at Bright Horizons, where in this support role, you will provide the customer with an exceptional service experience. This position is remote. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Depending on the line of business, the position may perform some or all of the below functions: Handle incoming calls that may include taking reservations, scheduling appointments, or researching the status on customer’s education needs. Perform outgoing calls that may include confirming reservations, scheduling appointments, or sharing the research results with customers. Educate customers on Bright Horizons’ services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines. Respond to customer inquiries assessing their childcare needs and promoting Bright Horizons’ offers. Complete reservation process, place outgoing calls to customers and providers, check service availability, and open/resolve cases as needed. Establish and maintain relationship with internal and external network providers. Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. You’re the Difference Be part of a community where people grow, futures are shaped, and lives are changed. Whether you're supporting children, families, or our client partners, your work matters — and so do you. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.

Requirements

• High school diploma or equivalent, Associates degree preferred.
• Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge.
• Outstanding customer service and soft sales skills.
• Excellent written and verbal communication skills with ability to document content of phone conversations accurately.
• Exceptional organizational and time management skills, in addition to, the ability to work closely with other team members and departments.
• Typing proficiencies of 35 wpm/and above average data entry skills required.
• Proficient in basic Microsoft Office applications (must know Outlook and Word at a minimum).
• Ability and willingness to learn and gain proficiency in new software systems.
• Ability to determine needs of the caller and obtain necessary information without following a scripted process.
• Exposure to Higher Education valuable.

Responsibilities

• Handle incoming calls that may include taking reservations, scheduling appointments, or researching the status on customer’s education needs.
• Perform outgoing calls that may include confirming reservations, scheduling appointments, or sharing the research results with customers.
• Educate customers on Bright Horizons’ services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
• Respond to customer inquiries assessing their childcare needs and promoting Bright Horizons’ offers.
• Complete reservation process, place outgoing calls to customers and providers, check service availability, and open/resolve cases as needed.
• Establish and maintain relationship with internal and external network providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED