Customer Relationship Account Specialist

Ashley Furniture Industries•Arcadia, WI

23h•Onsite

About The Position

Are you passionate about creating positive experiences and building connections? We’re looking for a Customer Experience Account Specialist to join our inclusive and collaborative team, where everyone is valued and supported to thrive. At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business. Apply today and find your home at Ashley!

Requirements

A high school diploma or equivalent.
At least one year of customer service experience or a related field.
Strong communication skills with the ability to connect with people of all backgrounds.
A welcoming and professional attitude, with excellent telephone etiquette.
Attention to detail and the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and online tools.
Problem-solving skills with a proactive and positive mindset.

Responsibilities

Deliver outstanding service through professional and friendly phone and email interactions.
Collaborate with sales, supply chain, credit, transportation, and distribution teams to ensure smooth order processing and delivery.
Resolve customer concerns with creative solutions and proactive problem-solving.
Maintain accurate records of customer interactions to drive continuous improvement.