Seasonal Customer Experience Representative - Rochester Airport
About The Position
Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading and rapidly growing privately owned automotive rental and leasing company. They are seeking a Seasonal Customer Experience Representative (CXR) for the National/Alamo brand. This role involves providing superior, friendly, and efficient transactions, offering company-approved services and products to ensure a positive customer experience. The CXR will also facilitate the rental process by verifying and documenting necessary driver information for efficient rental and return experiences. The seasonal employment window is from April 15th, 2026, to October 16th, 2026. The position pays $20 per hour and is located at the Rochester Airport.
Requirements
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
