Seasonal Cottage Rentals Assistant

Lakeside•Marblehead, OH

20h•$15•Onsite

About The Position

The Seasonal Cottage Rentals Assistant supports the daily operations of Lakeside Cottage Rentals during the active rental season. This role serves as a front-line point of contact for guests and assists with property readiness, guest needs, and administrative support. Seasonal assistants help ensure a smooth transition between departing and arriving renters while maintaining a high level of customer service and attention to detail.

Requirements

Valid driver’s license and comfort operating golf carts.
Strong customer service and communication skills.
Ability to problem-solve and remain calm when assisting guests.
Comfortable working independently and as part of a small team.
Basic computer skills, including scanning and email.
Ability to walk, stand, and move between cottages throughout the day.

Responsibilities

Answer incoming phone calls and provide friendly, professional assistance to renters and cottage owners.
Respond to basic guest questions regarding check-in and check-out, cottage access, and general Lakeside information.
Communicate guest needs or concerns to the Cottage Rentals Manager as appropriate.
Conduct cottage walk-throughs after cleaning services have been completed and following guest check-out at 10:00 AM, prior to new renter arrival at 4:00 PM. This role does not include cleaning duties.
Confirm cottages are cleaned, staged, and guest-ready. Check for visible issues such as missed trash, maintenance concerns, damages, or missing items.
Document and report any concerns promptly to the Cottage Rentals Manager for follow-up.
Respond to minor guest service requests, including replacing light bulbs, assisting with basic Wi-Fi troubleshooting, and addressing simple comfort or access issues.
Coordinate with maintenance or management when issues require additional support.
Safely operate Lakeside golf carts for travel between cottages and community locations.
Transport materials, keys, or documents as needed.
Scan and organize documents when requested.
Assist with filing, record-keeping, and light office tasks.
Support special projects as assigned during peak season.