Seasonal Call Center Team Member/Lead

Jackson Hewitt - 2247 • Troy, OH

69d

About The Position

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.

Requirements

• 1+ years of customer service experience (call center preferred).
• High school diploma or GED required.
• Experience with chat/email support and navigating multiple systems.

Nice To Haves

• Tax preparation experience is preferred (willing to train the right candidate).
• Experience in financial services, bookkeeping, banking, or tax support is a plus.

Responsibilities

• Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
• Make outbound calls to clients confirming appointments for offices across the region.
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for trend analysis and quality assurance.
• Maintain high service levels and call quality standards.
• Collaborate with team members and leadership to ensure positive customer experience.
• Respond to various tax inquiries.
• Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
• Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

Benefits

• Employee discounts
• Flexible schedule
• Training & development

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees