The Call Center Supervisor leads a dynamic team of Intuit TurboTax Tax Specialist student agents on a day-to-day basis. This role is responsible for coaching specialists to perform at the highest levels, monitoring calls and real-time adherence for their team, and handling customer escalations. This role is pivotal in driving strong performance and quality assurance, training student agents, and managing schedules and attendance, all while fostering motivation and maintaining company culture. The Call Center Supervisor is a true driver of their team's success and is a leader in company culture. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.