Seasonal Bell Attendant & Driver(Housing Available), Stonebridge Inn

Stonebridge Inn•Snowmass Village, CO

9d•$17

About The Position

As a Bell Attendant/Driver, you will be the first point of contact for our guests, providing a warm welcome and ensuring a memorable experience from arrival to departure. Your responsibilities will include assisting with luggage, offering transportation, and sharing insights about the resort and local attractions.

Requirements

Driver's License: Valid state driver’s license with a good driving record.
Flexibility: Willingness to work varied hours, including weekends and holidays; ability to adapt to a dynamic work environment.
Experience: Previous experience in customer service and driving different types of vehicles is preferred.
People Skills: Strong interpersonal skills and a passion for creating exceptional guest experiences.
Communication: Fluent in English, with excellent verbal and written communication skills.

Responsibilities

Guest Welcome: Enthusiastically greet guests upon arrival, anticipating their needs and responding promptly with a friendly demeanor, no matter the time of day.
Guest Interaction: Engage with guests in a personable manner, entertaining and informing them about resort amenities and local attractions.
Complaints Resolution: Proactively address and resolve guest complaints to foster loyalty and satisfaction.
Orientation and Tours: Escort arriving guests to their rooms, providing orientation and historical context about the resort.
Local Recommendations: Share personal stories and recommend activities, attractions, and points of interest, offering brochures and maps as needed.
Transportation Assistance: Coordinate guest transportation needs, including parking and retrieving vehicles.
Miscellaneous Tasks: Assist with various guest requests and reservations to enhance their overall stay.
Smile and greet every guest especially when they’re in proximity.
Provide quick and efficient service.
Remember guest names and use them often in interactions.
Offer assistance and provide options to guests.
Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.