Seasonal Beach Manager

The Trustees of Reservations • West Tisbury, MA

1d • $18 - $20 • Onsite

About The Position

As the Seasonal Beach Manager, you will serve as a leader and use their experience in customer service to help ensure every aspect of the public’s visit to Long Point is positive and enjoyable. This position reports to the Beach Operations Lead. You will oversee a large portion of the day-to-day operations at the beach and work collaboratively with other supervisory staff on the property. In the summer season, you will manage the beach gate and transport staff. Specifically, you’ll: Assist with seasonal staff training, monitoring delivery and coaching staff to sustain positive staff/guest interactions. Ensure proper daily opening and/or closing of beach. Oversee employee records and payroll for beach employees. Maintain staff schedules. Carefully monitor traffic flow onto the property. In collaboration with the Beach Steward, ensure that parking lot is carefully managed to maximize revenue and minimize visitor frustration and safety. Commanding knowledge of current POS system to ensure staff understanding and use of software and provide troubleshooting solutions when necessary. This is a limited-term, nonexempt position working 40 hours/week, and reporting directly to the Beach Operations Lead.

Requirements

• This position requires a strong and positive leader with experience bringing cohesion to teams.
• Interest in both workstation and field operations work, able to switch gears readily.
• Experience record/log keeping and public safety documentation.
• Eye for detail to ensure that daily operations are smooth, as well as the ability to look at the "big picture" and be able to guide staff and beach towards a common goal.
• Exceptionally strong customer service and communication skills.
• Must be capable of effectively handling high-pressure situations while remaining calm.
• Must be available to work evenings, weekends, and holidays.
• Comfortable working in variable outdoor weather and water conditions throughout the Summer
• Ability to lift 40 pounds, and be on feet up to 10 hours per day
• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
• A satisfactory criminal background (CORI) check.

Nice To Haves

• Additional experience/background in the following areas is a plus: customer service, conflict management, visitor experience.

Responsibilities

• Assist with seasonal staff training, monitoring delivery and coaching staff to sustain positive staff/guest interactions.
• Ensure proper daily opening and/or closing of beach.
• Oversee employee records and payroll for beach employees. Maintain staff schedules.
• Carefully monitor traffic flow onto the property.
• In collaboration with the Beach Steward, ensure that parking lot is carefully managed to maximize revenue and minimize visitor frustration and safety.
• Commanding knowledge of current POS system to ensure staff understanding and use of software and provide troubleshooting solutions when necessary.

Benefits

• Sick Time: 40 hours of paid sick time upfront.
• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees