Seagar's Hostess

Hilton Sandestin Beach • Miramar Beach, FL

50d

About The Position

To take and organize reservations, greet and organize guests to tables in the restaurant. Maintain menu cleanliness. Maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Requirements

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment, and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to stand for long periods of time and to move quickly in a face pace environment.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.

Nice To Haves

• High school diploma preferred.
• Prior host experience preferred.

Responsibilities

• Meets and greets guests as they arrive then escorts them to their table and assists with chairs.
• Sets menus on chargers and wishes guests an enjoyable evening.
• Maintains proper layout of dining room, reviews reservations for special needs, arranges floor plan, maintains cover count sheet, and seating distribution through Open Table to ensure guest satisfaction.
• Answers reservations calls accurately, recording these in the reservation book.
• Thanks guests and wish them a good evening.
• Communicates effectively with customers and staff in a high volume, fast-paced environment.
• Maintains an open line of communication between guests, management, and line employees.
• Perform other duties, as requested, such as cleaning and assisting with side duties.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED