Seadog Ticket Booth Supervisor- City Cruise Chicago

Hornblower•Chicago, IL

About The Position

Position Summary: The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales. Duties and Responsibilities: Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies Enter new reservations accurately and thoroughlyProcess payments in a timely manner in following company proceduresSuccessfully proper cash handling and maintaining of all monies in the ticket booth including depositsMaintaining sales and accounting documents required for closeoutsLead by example using RESPECTInspect food preparation and service areas to ensure observance of safe, sanitary food-handling practicesSales & Guest ServiceResolve guest issues/Critical Moments of servicePromote maximum revenue attainment by performing transactions with efficiencyEnsure accuracy in transactions while monitoring product capacitiesEnsure that every guest is greeted warmly when approaching the ticket boothAnswer questions regarding product, price, duration, etc. with expertise and patiencePrepared to work during submitted availability and scheduled timeMaintain uniform and personal grooming in compliance with appearance standardsAttend applicable meetings and training sessions as designated or necessaryAdditional job duties as assigned

Requirements

Minimum of one (1) year customer service experience necessary
High school diploma or equivalency required
Must be at least 16 years of age
Cash handling experience is required
Able to communicate effectively in oral and written form
Must be organized and detail-oriented
Meet deadlines
Focus on customer needs
Able to handle multiple tasks/projects at one time
Establish and maintain effective working relationships as required by job responsibility
Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
Must be energetic and upbeat

Nice To Haves

Supervisory experience is preferred

Responsibilities

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies
Enter new reservations accurately and thoroughly
Process payments in a timely manner in following company procedures
Successfully proper cash handling and maintaining of all monies in the ticket booth including deposits
Maintaining sales and accounting documents required for closeouts
Lead by example using RESPECT
Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices
Resolve guest issues/Critical Moments of service
Promote maximum revenue attainment by performing transactions with efficiency
Ensure accuracy in transactions while monitoring product capacities
Ensure that every guest is greeted warmly when approaching the ticket booth
Answer questions regarding product, price, duration, etc. with expertise and patience
Prepared to work during submitted availability and scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Attend applicable meetings and training sessions as designated or necessary
Additional job duties as assigned