LEGOLAND CA SEA LIFE Education Associate
About The Position
SEA LIFE Education Associate is responsible for delivering memorable guest experiences through educational talks and demonstrations. A SEA LIFE Education Associate is also responsible for upholding our operating standards of safety, service, presentation, and efficiency, along with driving positive guest satisfaction survey results. This is a Part Time position. Scope and Responsibilities: Provides outstanding guest service and creates memorable guest experiences. Uses interpretive techniques to educate guests throughout the aquarium. Is expected to uphold high SEA LIFE operating standards of safety, service, presentation, and efficiency. Is competent in interpreting exhibit information to guests of all ages, especially young children. Ensures standard operating procedures are adhered to and followed at all times. Is able to handle crowd control, guest questions, and guest recovery as well as other operations issues as they surface. Is able to learn and interpret proper identification of marine animals and the ecology and conservation related to them. Is able to observe and report the conditions of all animals and monitor their safety and wellbeing at the touch pool. Comfortable with handling animals, including snakes, and can follow proper animal handling procedures and protocols. Is able to learn to identify and interpret biofacts and props to children and adults in an Aquarium setting. Is comfortable speaking in public both in a one on one setting and to large groups in a show setting. Can communicate any facility requirements, safety issues or staffing issues to Zonal Lead or management. Conduct breaks for fellow employees in a timely matter. Has the enthusiasm and passion to be able to greet and excite guests who are entering the Aquarium and throughout the Aquarium. Work closely with other departments at SEA LIFE to create a positive work environment. May have additional tasks assigned on occasions.
Requirements
- Must have flexible availability, including evenings, weekends, and holidays
- Must be comfortable talking to groups of people
- Requires excellent skills in guest service
- Self-motivated and demonstrated initiative
- Has a strong attention to detail
- Is a team player and works well with fellow employees
- Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
- SEA LIFE Exhibit interpreters are responsible for upholding SEA LIFE’s high safety standers and ensuring that safety polices are adhered to at all times by guests.
- High School diploma required.
- Intermittent and prolonged standing and walking to move about the aquarium.
- Ability to keep hands and arms in salt and freshwater for long periods of time while interacting with guests.
Nice To Haves
- Prefer prior experience in a zoo, aquarium, or informal learning settings
- Prior experience in working with children preferred
- Animal handling experience preferred
- Coursework in science or education preferred
Responsibilities
- Provides outstanding guest service and creates memorable guest experiences.
- Uses interpretive techniques to educate guests throughout the aquarium.
- Uphold high SEA LIFE operating standards of safety, service, presentation, and efficiency.
- Interpreting exhibit information to guests of all ages, especially young children.
- Ensures standard operating procedures are adhered to and followed at all times.
- Handle crowd control, guest questions, and guest recovery as well as other operations issues as they surface.
- Learn and interpret proper identification of marine animals and the ecology and conservation related to them.
- Observe and report the conditions of all animals and monitor their safety and wellbeing at the touch pool.
- Comfortable with handling animals, including snakes, and can follow proper animal handling procedures and protocols.
- Learn to identify and interpret biofacts and props to children and adults in an Aquarium setting.
- Comfortable speaking in public both in a one on one setting and to large groups in a show setting.
- Communicate any facility requirements, safety issues or staffing issues to Zonal Lead or management.
- Conduct breaks for fellow employees in a timely matter.
- Greet and excite guests who are entering the Aquarium and throughout the Aquarium.
- Work closely with other departments at SEA LIFE to create a positive work environment.
- May have additional tasks assigned on occasions.
Benefits
- Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.
- We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected].
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
