SDP Assistant Manager

Venture Forthe Inc•Buffalo, NY

13d

About The Position

As a Structured Day Program Assistant Manager, you’ll help create a safe, engaging, and supportive environment for individuals with Traumatic Brain Injuries (TBI) and other eligible participants enrolled in the New York State Medicaid Waiver for TBI and Nursing Home Transition & Diversion (NHTD) programs. You’ll ensure high-quality operations while maintaining compliance with waiver requirements, individual service plans, and best practices in supporting individuals with cognitive, physical, and emotional challenges. The Assistant Manager helps manage day-to-day program operations, supervises staff, assists with planning and facilitating on-site and community-based activities, and maintains a safe and inclusive environment. The position also supports weekend operations as assigned by the SDP Manager and is responsible for promoting participant engagement, well-being, and program consistency.

Requirements

Minimum requirement of Associates degree in Human Services or related field
Certified New York State Personal Care Aide (PCA), or willingness to complete PCA training upon hire.
Minimum 2 years of experience coordinating adult structured day services or waiver program services OR 2 years of experience working with individuals with TBI, cognitive impairments, disabilities, elderly populations, and/or neurodiverse individuals

Nice To Haves

Familiarity with the New York State TBI & NHTD Medicaid Waiver programs preferred

Responsibilities

Help onboard new participants, including walkthroughs, documentation, authorizations, and assessments.
Develop weekend activity schedules and coordinate special events.
Support transportation coordination, including reviewing MAS standing orders and communicating with providers.
Lead weekend program operations, supervise staff, and ensure a safe, organized program environment.
Ensure food services meet program needs.
Remain on-call during operating hours for urgent issues or site-based emergencies.
Report and document incidents according to agency guidelines and coordinate follow-up.
Monitor daily notes for accuracy, completion, and Medicaid compliance.
Maintain organized physical and electronic program records.
Track petty cash and maintain receipt documentation.
Monitor and document staff attendance, performance, and policy concerns.
Mentor staff on behavioral strategies, waiver requirements, and participant-support best practices.
Participate in clinical team meetings (CTMs) as needed.
Maintains a professional and positive office presence
Works cooperatively with supervisors and colleagues
Contributes to a friendly, supportive, and respectful work environment
Demonstrates professional appearance, communication, and conduct
Recognizes limitations and seeks guidance appropriately
Ability to work in a dynamic program environment with participants requiring varying levels of support
Frequent standing, walking, bending, kneeling, and reaching.
Ability to lift and carry up to 20 pounds and provide physical assistance when needed
Ability to perform tasks requiring fine motor skills, such as assisting with personal care or adaptive equipment
Occasional exposure to outdoor environments and community settings during program activities
Additional travel may be required to support program operations or participant needs.