SDA Operational Support Cell (OSC) Manager

Leidos•Shiloh, IL

About The Position

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Space Development Agency (SDA) Operations Support Cell for an SDA Operational Support Cell Manager.

Requirements

Requires BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. May possess a Doctorate in technical domain. (Or equivalent combination of education and/or experience.)
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
Able to work in a 24x7 shift work environment.
Must have an active DoD Secret security clearance.
Possess expert level knowledge and understanding of both Transport and IP network topologies.
Prior experience managing employees and operations
Tech control facility or cyber transport experience
Circuit actions experience
Telco NOC, inside or outside plant experience.
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.

Responsibilities

Manage daily contractor operations, serving as the focal point for all contractor assigned tasks, responsible for addressing and mediating performance issues and ensuring adequate staffing coverage.
Ensure SDA OSC adherence to SDA source documentation, DOD polices, DISA circulars, local TTPs, and watch officer documentation.
Support relevant Engineering, NetOps, SATCOM, and SDA meetings/conferences to advocate for a balance of effort and the viability of proposed project changes affecting the SDA OSC and its customers.
Liaison between the DISA SDA PMO and DISA IE team to maintain situational awareness (SA) for operational requirements for SDA product installations, test, and acceptance (IT&A).
Responsible for overall network support for customer programs including monitoring and evaluating various components of the DISA Enterprise Network.
Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments.
Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues.
Provide advanced troubleshooting and problem resolution of complex network problems.
Interacts with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts.
Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary.
Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues.
Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems.
Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration.
Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.