SDA Operational Support Cell (OSC) Manager

Leidos • Shiloh, IL

4d

About The Position

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Space Development Agency (SDA) Operations Support Cell for an SDA Operational Support Cell Manager.

Requirements

• Requires BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. May possess a Doctorate in technical domain. (Or equivalent combination of education and/or experience.)
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Secret security clearance.
• Possess expert level knowledge and understanding of both Transport and IP network topologies.
• Prior experience managing employees and operations
• Tech control facility or cyber transport experience
• Circuit actions experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.

Responsibilities

• Manage daily contractor operations, serving as the focal point for all contractor assigned tasks, responsible for addressing and mediating performance issues and ensuring adequate staffing coverage.
• Ensure SDA OSC adherence to SDA source documentation, DOD polices, DISA circulars, local TTPs, and watch officer documentation.
• Support relevant Engineering, NetOps, SATCOM, and SDA meetings/conferences to advocate for a balance of effort and the viability of proposed project changes affecting the SDA OSC and its customers.
• Liaison between the DISA SDA PMO and DISA IE team to maintain situational awareness (SA) for operational requirements for SDA product installations, test, and acceptance (IT&A).
• Responsible for overall network support for customer programs including monitoring and evaluating various components of the DISA Enterprise Network.
• Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments.
• Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues.
• Provide advanced troubleshooting and problem resolution of complex network problems.
• Interacts with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts.
• Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues.
• Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems.
• Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration.
• Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications.

Benefits

• Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.
• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees