Scrum Maaster

TEKsystems•Chandler, AZ

1d•Hybrid

About The Position

This role is for a Technical Release Manager responsible for defining the technical release, planning, coordinating, managing, communicating, and delivering application releases. The Release Manager aligns business requests, enterprise technical direction, and priorities to define application releases that meet organizational goals. The ideal candidate will have 5+ years of experience managing software releases, with experience as an agile scrum master being beneficial. The Release Manager owns all end-to-end activities and artifacts in the SDLC and serves as the key communicator among all team members, including Business Process Owners, Business Analysts, Quality Assurance Teams, Project Management Office, Infrastructure Platform Services, and Production Support teams. This individual will lead the successful delivery of releases from the planning phase through production implementation and monitoring. Additionally, the role involves applying communication and problem-solving skills to monitor release status, identify and remediate issues, validate the completion of all release activities, and escalate risks and issues as required.

Requirements

5+ years of experience managing software releases
Experience with ITSM Remedy and ServiceNow
Bachelor's degree in Business Management, Information Systems, or related field with 10+ years of experience related to the duties and responsibilities specified above
5+ years in a similar role, e.g., scrum master, release manager, program manager, Portfolio manager
Excellent verbal and written communication skills
Application Risk Management experience
Proven success and accountability in leading and managing large scale application delivery
Extremely detail-oriented with respect to documentation and communication
The ability to interact professionally with a diverse group of users and subject matter experts within all levels of the company
Strong analytical skills and experience with implementation and management of metrics to measure and improve the quality of the releases
Strong Leadership Skills to drive teams towards successful delivery of release plans and that motivates team to achieve and maintain quality in a creative and effective manner

Nice To Haves

Experience as an agile scrum master
Information Technology Infrastructure Library (ITIL) 4 Foundation certification
SAFe (Scaled Agile Framework) Agilist (SA)
Large Scale Scrum (LeSS) certification
Agile Scrum knowledge or certification
Proficient in Microsoft Workspace applications, including Outlook, Word, Excel, PowerPoint, Confluence, and Teams

Responsibilities

Define the technical release
Plan, coordinate, manage, communicate, and deliver application releases
Align Business requests, Enterprise technical direction, and priorities to define application releases that meet organizational goals
Own all end-to-end activities and artifacts in the SDLC
Act as the key communicator between all members of the team (Business Process Owners, Business Analysts, Quality Assurance Teams, Project Management Office, Infrastructure Platform Services, Production Support teams, and others)
Lead the successful delivery of releases from the planning phase all the way to Production implementation and monitoring
Apply proven communication and problem-solving skills to monitor release status
Identify and remediate issues
Validate completion of all release activity
Escalate risks and issues as required