Scribe Regional Lead - Vituity Practice Management - Emeryville

Vituity•Emeryville, CA

8d•$25 - $25•Remote

About The Position

As part of our Medical Scribe program, you play a vital role in supporting physicians and health care providers while gaining first-hand knowledge and practical experience in the field. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. As part of the Vituity Scribe Program, there are multiple opportunities to fit your needs, including gaining experience in units such as the Emergency Department, Intensivist Care, Telemetry and Medical-Surgical. The Opportunity Contact each site in your region regularly (monthly, bi-monthly, or more frequently as needed) via video conference or telephone to get an update on program operations, site updates or changes, and to extend support as needed. Review the Lead Scribe Monthly Report to ensure the site is up to date on compliance matters, staffing, and other site/company requirements and communicate any matters to program managers or Supervisor of Client Scribe Services. Serve as support to sites under the Regional Director or Supervisor of Client Scribe Services and give monthly site updates to Vituity Leadership. Help sites with staffing plans and keep the Vituity Scribe Recruiter in the loop on-site needs. Notify Vituity On-boarders if a site is having issues with onboarding their scribes. Provide resources and suggestions to sites having trouble training and/or retaining their scribes. Make site visits as necessary if there are matters going on at the site such as EMR transition, new Scribe Program Manager or Practice Manager, new Scribe Lead, scribes struggling with documentation, holding effective scribe meetings, rollout of Vituity initiatives such as Patient Satisfaction, RME, Scribe Efficiency, etc. Communicate with Vituity Central Scribe Operations staff as needed for site matters via telephone or email as appropriate. Scribe Regional Leads provide a summary report of any site visit and next steps to the Project Manager or Supervisor of Client Scribe Services and Director of Scribe Operations. Coordinate and host orientation and training of new lead scribes for sites in your region. Respond to email communication from site contacts or Vituity Central within 48 hours and check email at least once every 24 hours. Provide continued support of scribe program management and implementation strategies. Help establish consistent practices across all sites. Develop ideas of how to improve the overall Vituity Scribe program and how to enhance the training (education, compliance, leadership, managerial) needs of sites. Assign lead scribe training and other courses via Vituity University when necessary. Assist with operational development of the scribe program and site scribe programs as necessary. Collaborate with Vituity Central and site leadership to implement any region-specific projects based on site or practice line initiatives. Assist Vituity Central in developing content and leading sessions at Vituity events and Lead Scribe Hangouts.

Requirements

1 year of Scribe experience.
Experience documenting in electronic medical records.
Fluent communication skills, both verbal and written.
Strong writing skills: legibility and spelling proficiency are required.
Proficient computer skills: Microsoft Word, Microsoft Excel, e-mail, ability to use video conferencing.
Professional demeanor with strong interpersonal and communication skills; must be a team player and portray leadership qualities.
Customer service skills: providing solution-driven outcomes, establishing relationships with site contacts and leadership, displaying proper phone etiquette, providing clear verbal and written communication, scribes, and site contacts to understand the perspectives of each, asking appropriate questions, and giving respect by allowing them to speak without interruption.
Critical thinking: use of logic and reasoning to approach problems and identifying alternative solutions.
Organizational skills, attention to detail, managing time while performing job duties, responds to communication attempts in a timely manner.
Active listening skills.
Service orientation: actively searching for resources to provide to sites or lead scribes.

Responsibilities

Contact each site in your region regularly (monthly, bi-monthly, or more frequently as needed) via video conference or telephone to get an update on program operations, site updates or changes, and to extend support as needed.
Review the Lead Scribe Monthly Report to ensure the site is up to date on compliance matters, staffing, and other site/company requirements and communicate any matters to program managers or Supervisor of Client Scribe Services.
Serve as support to sites under the Regional Director or Supervisor of Client Scribe Services and give monthly site updates to Vituity Leadership.
Help sites with staffing plans and keep the Vituity Scribe Recruiter in the loop on-site needs.
Notify Vituity On-boarders if a site is having issues with onboarding their scribes.
Provide resources and suggestions to sites having trouble training and/or retaining their scribes.
Make site visits as necessary if there are matters going on at the site such as EMR transition, new Scribe Program Manager or Practice Manager, new Scribe Lead, scribes struggling with documentation, holding effective scribe meetings, rollout of Vituity initiatives such as Patient Satisfaction, RME, Scribe Efficiency, etc.
Communicate with Vituity Central Scribe Operations staff as needed for site matters via telephone or email as appropriate.
Scribe Regional Leads provide a summary report of any site visit and next steps to the Project Manager or Supervisor of Client Scribe Services and Director of Scribe Operations.
Coordinate and host orientation and training of new lead scribes for sites in your region.
Respond to email communication from site contacts or Vituity Central within 48 hours and check email at least once every 24 hours.
Provide continued support of scribe program management and implementation strategies.
Help establish consistent practices across all sites.
Develop ideas of how to improve the overall Vituity Scribe program and how to enhance the training (education, compliance, leadership, managerial) needs of sites.
Assign lead scribe training and other courses via Vituity University when necessary.
Assist with operational development of the scribe program and site scribe programs as necessary.
Collaborate with Vituity Central and site leadership to implement any region-specific projects based on site or practice line initiatives.
Assist Vituity Central in developing content and leading sessions at Vituity events and Lead Scribe Hangouts.

Benefits

EAP, travel assistance and identify theft included.
Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

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