SCR PSA OPT 6-CALL CENTER FLOOR SUPERVISOR-SPRINGFIELD (3:30pm-Midnight Rotation B1 Shift)

State of Illinois•Springfield, IL

2d•Onsite

About The Position

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor. Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect. This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care. Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us. DCFS offers a competitive salary plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task. We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

Requirements

Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university
Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field
Requires completion of a background check and self-disclosure of criminal history
Requires the ability to travel in the performance of duties, with overnight stays as appropriate
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Nice To Haves

Prefers 2 years of supervisory experience leading a team of professional staff
Prefers 2 years of professional experience evaluating program and personnel performance
Prefers 2 years of professional experience working in a call center environment
Prefers 2 years of professional experience working in a 24 hour/7 day per week operation
Prefers 2 years of professional experience conducting quality review
Prefers 2 years of professional experience conducting staff training
Prefers 2 years of professional experience in multi-tasking with multiple system applications

Responsibilities

As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift.
Serves as full line supervisor
Establishes and implements an SCR-based program of staff development and training for subordinate staff.
Evaluates and approves reports of calls received
Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)