SCR PSA Opt 6 - Call Center Floor Supervisor - Midnight-8:30am shift, Rotation B

State of Illinois•Chicago, IL

5d•Onsite

About The Position

As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for an assigned shift Serves as full line supervisor Establishes and implements an SCR-based program of staff development and training for subordinate staff Evaluates and approves reports of calls received Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedural changes Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. The Office of Legal Services works in a supportive capacity to ensure Departmental adherence to all applicable laws, statutes, regulations, and court orders.

Requirements

Requires a master’s degree in social work or a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education) from a recognized college or university
Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field
Requires the ability to pass a background check.
Requires ability to travel in the performance of duties. Requires appropriate, valid driver’s license.

Nice To Haves

2 years of supervisory experience leading a team of professional staff
Professional experience evaluating program and personnel performance
2 years of professional experience working in a call center environment
Professional experience working in a 24 hour/7 day per week operation
Professional experience conducting quality review
Professional experience conducting staff training
Professional experience in multi-tasking with multiple system applications

Responsibilities

Directs the operations of the State Central Register Call Center for an assigned shift
Serves as full line supervisor
Establishes and implements an SCR-based program of staff development and training for subordinate staff
Evaluates and approves reports of calls received
Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedural changes
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)