Schwartz Center Director of Information Systems

Mass General Brigham•Somerville, MA

3d•$75,275 - $109,554•Remote

About The Position

The Director of Information Systems plans and executes organization-wide information systems strategy and oversees the Information Systems Team in executing this strategy. Primary responsibilities include ensuring optimal support for key information systems, providing oversight into strategy and operations, project management, vendor relations, and managing the Information Systems Team. The position reports to the Senior Director of Operations and supervises the Data Coordinator. Builds a culture of customer service within the Information Systems team. Creates and oversees customer service processes for supporting end users in their effective use of organizational information systems. Builds the information and application ecosystem at the Schwartz Center in a way that best meets the organization’s operational and reporting requirements. Identifies opportunities for information systems to further the organization’s strategy. Manages projects related to key business applications including Salesforce, Intacct, LearnUpon, Cvent, Emma, partner website portal, and related integrations. Leads change management and communication efforts in support of information systems initiatives. Provides oversight for the continual improvement of the Salesforce system. Works closely with the information systems team, internal staff, and external stakeholders to identify opportunities to innovate and improve business processes. Ensures data systems and requirements are incorporated into organizational planning and development. Establishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements. Supervises Information Systems staff and supports their professional development. Provides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools. May serve as a resource for the Development team in the operation, planning, and management of the Atlas system. Provides backup application support as needed.

Requirements

8-10 years of experience supporting organizations in the effective use of information systems and/or a BA
Strong understanding of database concepts and methods of systems integration
Prior experience supervising personnel
A customer-service approach to serving members and colleagues.
Strong communication skills including relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles
Strong analytical and organizational skills including flexibility to manage multiple projects and the ability to delegate.
Strong commitment to quality work.
Comfortable working within the guidelines of a larger institution.
Flexibility to work some evenings and weekends as necessary.
Desire to be a part of an organization that is creating a better healthcare world.

Nice To Haves

Prior experience working with Salesforce and ERP systems preferred
Prior experience designing and managing support processes, with ITIL certification preferred

Responsibilities

Plans and executes organization-wide information systems strategy.
Oversees the Information Systems Team.
Ensures optimal support for key information systems.
Provides oversight into strategy and operations.
Project management.
Vendor relations.
Manages the Information Systems Team.
Builds a culture of customer service within the Information Systems team.
Creates and oversees customer service processes for supporting end users.
Builds the information and application ecosystem at the Schwartz Center.
Identifies opportunities for information systems to further the organization’s strategy.
Manages projects related to key business applications.
Leads change management and communication efforts.
Provides oversight for the continual improvement of the Salesforce system.
Works closely with the information systems team, internal staff, and external stakeholders.
Ensures data systems and requirements are incorporated into organizational planning and development.
Establishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements.
Supervises Information Systems staff and supports their professional development.
Provides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools.
May serve as a resource for the Development team in the operation, planning, and management of the Atlas system.
Provides backup application support as needed.