Founding Success Operations Lead (Copy)

Marble Health•New York, NY

2d•$85,000 - $125,000•Onsite

About The Position

Marble partners directly with schools to ensure students get timely, affordable mental health care. As we expand into new states and deepen our footprint with existing partners, our success depends on strong, trusted relationships with school leaders and counselors. We are hiring a School Success Manager to own a portfolio of school partnerships and build long-term relationships with school counselors on the ground. You will be the strategic and operational counterpart for one of our most important stakeholders. This means providing reliable, timely, and thoughtful support for counselors’ questions and concerns, while also strategically identifying ways to deepen partnerships and help more students access care. No day looks the same, and you’ll need to be comfortable with ambiguity and frequent context-switching. In one moment, you might be thinking through a new virtual workshop format to raise mental health awareness across New York schools; in the next, you could be on the phone supporting a counselor as they navigate a sensitive situation with a family. Beyond owning school partnerships, you’ll also play an important role in helping us build the School Success function over time. You’ll help run thoughtful experiments to better understand what drives adoption, engagement, and retention across different school contexts, and share your learnings to inform repeatable playbooks for the team. You’ll operate within a complex, human-centered system involving schools, clinicians, families, and internal teams (Ops, Product, Growth, Clinical). Using sound judgment, empathy, and a customer-first mindset, you’ll make a meaningful difference in the day-to-day experience of the people you work with.

Requirements

2-3+ years of professional experience in a customer-facing role, operating within a fast-paced, complex environment (Education and/or Healthcare are a strong plus!)
High EQ with the ability to quickly build trust, understand stakeholder context, and communicate clearly with busy partners
Demonstrated ability to take ownership of ambiguous workstreams and drive them from problem to resolution through clear communication, iteration, and sound judgment
Comfort working with CRMs or account management tools to track relationships, activity, and follow-ups
Based in New York or willing to relocate - we work from our SoHo office three days per week

Nice To Haves

Experience working at an early-stage startup in a Customer Success or Account Management role
Background in, or a demonstrated strong interest in, mental health, psychology, or adjacent human-centered services
Experience working with K–12 educators or within a school-based environment

Responsibilities

Own a portfolio of school partnerships end-to-end: Act as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery. You’ll build a deep understanding of each school’s context, coordinate internally to resolve issues, and be accountable for engagement and outcomes across your portfolio.
Be a trusted day-to-day partner for counselors: Maintain regular touchpoints with schools, respond quickly and thoughtfully to questions or concerns, and proactively identify opportunities to better support counselors and the students they serve. You’ll help schools navigate referrals and ongoing engagement with Marble.
Help build a repeatable School Success motion: Contribute to designing and running experiments to understand what drives adoption, engagement, and expansion across schools. You’ll help track results, share insights, and turn learnings into practical playbooks that directly support our mission and revenue growth