Founding Customer Success Lead
About The Position
HireNow Staffing is acting as a direct placement partner for an early-stage technology company seeking a Founding Customer Success Lead to own the post-sale experience from day one. This is a foundational role (employee #5) at a pivotal inflection point. The company is scaling rapidly ahead of a critical seasonal demand cycle and needs a senior, hands-on operator to take full ownership of onboarding, implementation, and customer success—freeing up the CEO and establishing the playbooks that will scale from dozens to hundreds of customers. This is not a traditional customer success role. You will operate as a solutions architect, implementation lead, product partner, and customer advocate , working directly with customers to launch, integrate, and optimize complex voice AI campaigns in live production environments.
Requirements
- Proven customer-facing experience implementing technical products , such as solutions engineering, technical customer success, implementation consulting, or founding your own company
- Builder mentality with a track record of creating and onboarding users to something you owned end-to-end (product, startup, tool, or service)
- Strong systems thinking with the ability to understand how data flows across platforms and explain technical concepts clearly to non-technical users
- Exceptional communication skills, including comfort presenting on camera and engaging with stakeholders at all levels
- Demonstrated ability to operate effectively in ambiguous, high-velocity environments without predefined playbooks
- Strong ownership mindset with the ability to identify problems and drive solutions independently
- Willingness to work onsite five days per week in San Francisco, with flexibility for occasional Sundays during peak periods
- Clear evidence of impact and continuity in prior roles (frequent short tenures without measurable results will not be considered)
Nice To Haves
- Former founders or aspiring founders seeking deep exposure to building and scaling a business from the inside
- Experience with voice or conversational AI platforms or contact center technologies
- Background at voice AI or telephony platforms (e.g., modern contact center or call automation tools)
- Experience in Medicare, health insurance, or regulated telephonic sales environments
- Technical consultants who have designed and implemented complex, customer-facing solutions for enterprise clients
- Product managers from B2C CRM or telephonic sales platforms with a strong customer-first mindset
- Comfort building in public through content creation, presentations, or thought leadership
- Hands-on experience with CRM systems, API integrations, or campaign analytics
Responsibilities
- Own the customer journey from signed contract through successful go-live
- Design and implement custom voice AI campaigns aligned to each customers workflows, regulatory environment, and business goals
- Configure integrations with CRMs, dialers, and carrier APIs by interpreting documentation and aligning systems (configuration-focused, not greenfield engineering)
- Translate customer requirements into live, production-ready solutions on aggressive timelines
- Lead onboarding, training, and enablement to ensure customers achieve early value and long-term success
- Analyze call performance data and campaign analytics to identify improvement opportunities
- Review high-volume call recordings to surface patterns, friction points, and optimization opportunities
- Recommend and implement adjustments to messaging, routing, and workflows to improve outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
