Founding Customer Success Manager

Parambil • New York City, NY

5d • $110 - $150 • Onsite

About The Position

About Parambil We're building AI infrastructure for the $50B personal injury legal market. Every year, millions of injury cases move through the legal system. Attorneys spend weeks reviewing medical records - hundreds of pages per case - to find the critical details that determine case outcomes. It's time-intensive, expensive, and leaves room for human error. Parambil is solving this with AI. Our platform transforms medical record review from weeks of manual work into minutes of intelligent analysis. We help attorneys quickly identify key medical facts, surface case-critical details, and build stronger arguments for their clients. Our traction speaks for itself: 10x revenue and customer growth in the past year Trusted by leading personal injury law firms and major enterprises (including cruise lines) $8M raised from top-tier investors including Bling Capital, NVP, and Daybreak ($6M in our most recent round) Founded by veterans from McKinsey QuantumBlack, Yale/Stanford Medicine, and Emory CS Advised by post-exit CTOs and AI researchers We've found product-market fit and we're scaling fast. We're building the future of legal AI from our NYC office near Grand Central with a lean, technical, and passionate team. The Role This is a high-impact, hands-on IC role where you'll own a portfolio of accounts and be in the trenches daily: running customer calls, driving onboarding, managing renewals, and ensuring customers get maximum value from Parambil. This is a ground-floor opportunity at a rocket ship. You'll have real ownership, direct access to founders and product, and the chance to grow your career as the company scales.

Requirements

• 3-5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Account Executive, Implementation, Solutions Engineering)
• Proven ability to manage 30-50 accounts while staying organized and prioritizing effectively
• Strong track record with retention and customer satisfaction metrics
• Excellent communication skills - you can lead executive conversations and technical trainings with equal confidence
• Self-starter mentality: you see what needs to be done and you do it
• Comfortable working in ambiguity and building processes as you go
• Excited to be on a small, scrappy CS team where you'll wear multiple hats

Nice To Haves

• Experience at an early-stage startup (Seed to Series A)
• Background in legal tech, healthcare, or highly regulated industries
• Experience with the personal injury legal space
• Prior experience in consulting, implementation, or technical account management
• You've been part of a fast-scaling CS org

Responsibilities

• Own your book of business (85% of time)
• Manage a portfolio of 30-50 small to medium sized law firms, serving as their trusted advisor
• Lead customer onboarding and training sessions, getting new users to their "aha moment" quickly
• Conduct regular check-ins and quarterly business reviews with key stakeholders
• Drive product adoption by sharing best practices and identifying opportunities for customers to expand usage
• Proactively monitor account health and intervene when you spot churn risk
• Troubleshoot customer issues and coordinate with Support/Product/Engineering for fast resolutions
• Build deep relationships with your accounts - you'll know their business, their pain points, and their goals
• Help refine onboarding workflows and customer success playbooks
• Contribute to training materials, help docs, and customer-facing resources
• Share customer insights and patterns with the CS Lead and Product teams
• Participate in building out health scoring, reporting, and CS processes
• Gather feedback from your accounts and synthesize it for Product and Engineering
• Identify common pain points, feature requests, and opportunities for improvement
• Champion your customers' needs internally

Benefits

• Direct business impact: Customer retention and expansion are critical company metrics that you'll own and influence
• Access to leadership: Work directly with founders, shape product direction, and have real input on company strategy
• Cutting-edge technology: Help customers adopt AI technology that's genuinely transforming how legal work gets done
• Strong compensation: $110-150K OTE plus meaningful equity in a well-funded, fast-growing startup
• Exceptional team: Work with talented, mission-driven people in our NYC office near Grand Central
• Accelerated career growth: Ground floor opportunity that will naturally grow into leadership as we scale

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed