Customer Success Manager (Founding Team)

Scality • Ashburn, VA

7d

About The Position

Scality builds the world’s most trusted software-defined storage systems — powering banks, service providers, media companies, and large enterprises across the globe. Our solutions deliver data to hundreds of millions of users every month with 100% availability . As we grow in 2026, we are evolving our partnership model. We are known for our deep technical excellence; now, we are adding a dedicated Customer Success layer to ensure our clients are getting the maximum business value out of their investment. We are looking for a CSM who wants to help us build this philosophy and act as the strategic bridge between our technology and our customers' long-term goals. In this role, you will be the advocate for the customer’s business health.

Requirements

• The Relationship Lead: You have 5+ years of experience in Customer Success or Account Management, ideally in the enterprise infrastructure or software space, with a focus on driving long-term retention and account health.
• Technically Conversant: You do not need to be a storage engineer, but you should be comfortable discussing high-level concepts like cloud storage, data protection, and hybrid-cloud environments.
• A Pragmatic Builder: You enjoy the process of formalizing a role and helping an organization mature its customer engagement strategy.
• Clear & Direct: You can take complex technical updates and summarize them into clear, actionable business insights for a customer's leadership team.

Responsibilities

• Strategic Partnership: Manage a portfolio of enterprise accounts, acting as their primary business point of contact post-deployment.
• Business Reviews: Lead quarterly reviews to track adoption, discuss product roadmaps, and align Scality’s capabilities with the customer’s evolving data strategy.
• Build the Playbook: As an early member of the CSM team, you will help us establish our "Success Philosophy": defining the templates, health scores, and engagement strategies we use to measure customer satisfaction.
• Mobilize Resources: When a customer has a new use case, needs a new feature or a deep-dive session, you’ll partner with our Sales, Product and Technical Services teams to make it happen.
• Voice of the Customer: Take the real-world feedback you hear from clients and funnel it back to our Product teams to help shape what we build next.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed