School Experience Rep
About The Position
CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through our photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary. You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company! As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.
Requirements
- Must be at least 18 years old
- Must pass a satisfactory background check
- Excellent verbal and written communication skills
- Strong attention to detail and multi-tasking abilities
- Proficient with Microsoft Office and Google Suite
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a cross-functional team
- Minimum of one year customer service/account management experience (hospitality industry preferred)
- Proven customer support experience
- High School diploma or equivalent
- Ability to sit and work at a computer for extended periods of time.
- Ability to use a computer, keyboard, mouse, and other standard office equipment regularly.
- Ability to occasionally stand, walk, bend, or reach within an office environment.
- Ability to lift and move items up to 15 lbs., such as files, office supplies, or equipment.
- Comfortable working in a standard indoor office setting with moderate noise levels.
- Ability to communicate effectively in person, via phone, and through virtual meeting platforms.
Nice To Haves
- Experience working in or with schools
- Knowledge of yearbook production timelines or student-centered events
- Photography knowledge
- Familiarity with Adobe Creative Suite
Responsibilities
- Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
- Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
- Maintain accurate and complete customer profiles and school account information
- Schedule and confirm all school photography events with precision and attention to detail
- Collaborate with internal teams (studio, production, sales) to ensure smooth event execution
- Respond quickly to requests from the sales team and schools
- Track and manage all school interactions in the company systems
- Complete onboarding processes for new schools, including contract verification and setup
- Assist with seasonal and ongoing school-based projects and initiatives
- Ensure full visibility into school production and studio jobs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
