Customer Experience Rep

Duravent Group • Grand Rapids, MI

9d • Remote

About The Position

Our Customer Experience team is seeking a professional Customer Experience (Customer Service) Representative. This will be a remote based role residing within a commutable distance to our Grand Rapids office.

In an effort to help the Customer Experience department achieve the goal of 100% customer satisfaction, the Customer Experience Representative will be responsible for answering a high volume of calls, handling customer requests, quoting and working on other related customer service activities for our Residential Division.

Requirements

• High school diploma or GED required with 5 years in a customer service role
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience in an ERP, especially Oracle and/or SAP.
• Current U.S. work authorization without requiring future visa sponsorship.

Nice To Haves

• Experience with pivot tables and V-lookups a plus.

Responsibilities

• Manage orders, including checking status, expediting and tracking shipments, serving as liaison to other departments processing orders.
• Respond to customer requests, questions, and complaints. Escalate customer complaints to supervisor as needed.
• Maintain an ‘all in this together’ attitude, fostering a positive team environment.
• Remain up to date on various marketing promotions, price changes, new products and delivery options.
• Provide sales quotes, samples, and sales materials to customers as needed.
• Process documentation for returns/replacements as needed.

Benefits

• 401(K) with match
• Thirteen Paid Holidays
• Paid Vacation
• Paid Personal Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance (variable per state)
• Life Insurance
• Flexible Spending Accounts
• Employee Assistance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED