Scheduling supervisor

RAYUS Radiology•Scarborough, ME

About The Position

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Supervisor, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. In addition, takes ownership of training, process improvement and/or quality assurance as assigned. Ensures the team is delivering the highest level of service. This is a full-time position, working 40 hours per week, 8:00AM - 4:30PM.

Requirements

High school diploma or equivalent
Working knowledge of Microsoft Office
Proficient with using computer systems and typing
Must be able to handle multi-level phone system with a high volume of calls at one time
4+ years of medical scheduling and customer service experience with demonstrated ability to train others and recognize and implement process improvements
Prior supervisory or leadership experience in an office environment

Nice To Haves

Associate's degree
Bilingual

Responsibilities

Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
Supports associates ensuring highest level of patient satisfaction
Ensures comprehensive knowledge of the company's policies and procedures for all associates
Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
Monitors and approves timecards
Participates in staff planning and hiring process along with management
Initiates and participates in associate performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
Leads regular staff meetings and associate one-on-ones
Develops and monitors the teams' performance through QA process
Implements training program for new associates
Fosters a team environment, ensuring appropriate communication between departments
Maintains and updates scheduling procedure and training manuals
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Performs other duties as assigned