Scheduling Specialist

TSAOG Orthopaedics & Spine • San Antonio, TX

3d

About The Position

JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.
SUPERVISOR: Scheduling Manager

Requirements

• Must have a High School Diploma or equivalent.
• 1-2 years progressive work experience in a medical setting.
• Knowledge of medical terminology and heath insurance.
• Effective interpersonal and communication skills required.
• Excellent telephone etiquette and customer service skills.
• Proficient and accurate data entry.
• Multitasking experience (example: ability to enter data while conducting customers calls).
• Ability to develop working relationships with internal and external customers.
• Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
• Requires prolonged sitting and computer use.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members.
• Normal but fast-paced work environment

Nice To Haves

• Knowledge of Athena EMR system is a plus.
• Spanish speaking/Bilingual is a plus.

Responsibilities

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system.
• Requires predictable and consistent attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees