Scheduling Specialist

Float Health•Las Vegas, NV

11d•$48,000 - $50,000•Remote

About The Position

As a Scheduling Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You’ll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you’ll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery. This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You’ll handle high volumes of communication and scheduling tasks—responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical. In addition to daily operations, you’ll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you’ll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.

Requirements

Excellent critical thinking and problem-solving abilities
Highly organized and capable of managing competing priorities with strong time management
Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
Comfortable working both independently and as part of a team in a dynamic, evolving environment
Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
A mindset geared toward continuous improvement and operational efficiency
Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Responsibilities

Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
Ensure all necessary documentation is collected and uploaded for scheduled visits
Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners