Scheduling Specialist
About The Position
Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Scheduling Specialist Location: Dallas - Hospital Additional Posting Details: on-site position - no hybrid Monday - Friday 8:00am - 4:30pm Shift may vary (earlier or later) according to operational needs Job Description: Duties/Responsibilities Manages a high volume of incoming and outgoing telephone calls Responsible for completing assigned work queues Accurately schedule and re-schedule patient appointments in a timely manner Effectively communicate and coordinate patient appointments with downstream departments Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance Accurately pre-register specific data elements prior to the patients scheduled date of service Perform all aspects of insurance verifications Add insurance coverage and update the billing system to reflect the insurance status of the patient Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review Responsible for all correspondence from Insurance companies to be sent to HIM for scanning. Provide clerical and administrative support as required Create reports for tracking and trending purposes Alter provider schedule template in electronic medical record (EMR) Assist with departmental coverage as requested Required Skills/Abilities High School education or equivalent Preferred 2 years working in a medical office setting Preferred experience in insurance procedures Preferred experience in medical appointment scheduling Work Environment Working conditions: inside. Working Position: sitting, standing, and walking. Physical Demands: light. Physical Requirements: lifting/carrying, repetitive movement, stooping/kneeling/bending. An Individual in this position will be required to lift or carry weight in this group: 11-24 lbs. Sensory/Communicative activities essential to the performance of this position: feeling, hearing, seeing, speaking. An Individual in this position will be exposed to: inside environment, loud noise.
Requirements
- High School education or equivalent
- lifting/carrying
- repetitive movement
- stooping/kneeling/bending
- feeling
- hearing
- seeing
- speaking
Nice To Haves
- 2 years working in a medical office setting
- experience in insurance procedures
- experience in medical appointment scheduling
Responsibilities
- Manages a high volume of incoming and outgoing telephone calls
- Responsible for completing assigned work queues
- Accurately schedule and re-schedule patient appointments in a timely manner
- Effectively communicate and coordinate patient appointments with downstream departments
- Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
- Accurately pre-register specific data elements prior to the patients scheduled date of service
- Perform all aspects of insurance verifications
- Add insurance coverage and update the billing system to reflect the insurance status of the patient
- Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
- Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
- Provide clerical and administrative support as required
- Create reports for tracking and trending purposes
- Alter provider schedule template in electronic medical record (EMR)
- Assist with departmental coverage as requested
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
