Scheduling Specialist

Housing Works • Brooklyn, NY

2d • $21 - $24

About The Position

The Scheduling Specialist (SS) is responsible for overseeing scheduling operations to maximize efficiency, reduce missed opportunities, and enhance patient experience. The SS will work closely with the Community Partnerships Liaison, Clinic Operations Manager (COM), and Health Center Director to ensure seamless scheduling, registration, and front-end workflows within the clinic.

Requirements

• Associate’s degree
• Experience in clinic scheduling, healthcare administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in electronic health record (EHR) systems, preferably eClinicalWorks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Power BI)
• Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM.
• Strong communication and problem-solving abilities.
• Commitment to Housing Works’ mission and advocacy efforts.

Nice To Haves

• Preferred

Responsibilities

• Collaborate with the Community Partnerships Liaison to identify scheduling opportunities for unused appointment slots in provider schedules.
• Confirm ZocDoc bookings and verify receipt of appropriate registration documents, ensuring eCW Chart completion, including eICare enrollment.
• Monitor daily schedule flow, optimizing efficiency and reducing missed opportunities by enforcing “Jockeying the Schedule” principles.
• Proactively confirm same-day appointments for unconfirmed or unregistered clients.
• Oversee front-end workflows, identifying and escalating issues to the Clinic Operations Manager (COM) when necessary.
• Ensure registration documents sent via “Luma” are returned and completed before scheduled appointments.
• Verify that all scheduled appointments are appropriately set.
• Manage schedule templating to include essential blocks such as: Huddle Same Day Appointment Blocks Lunch Breaks Approved Meetings Grand Rounds Holidays Approved PTO
• Coordinate with the Health Center Director to ensure timely broadcast messaging for scheduled or early closings.
• Adhere to all Housing Works and Housing Works Community Health Care policies and procedures.
• Participate in direct advocacy actions as required.
• Provide front desk coverage during staff breaks or shortages due to callouts.
• Perform other duties as assigned.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree