Pre Registration/Call Center Customer Service Secretary

SUNY Upstate Medical University • Syracuse, NY

47d • $16 - $26

About The Position

The Scheduling Specialist is responsible for coordinating patient appointments in EPIC, ensuring accuracy and efficiency throughout the scheduling and registration process. This role requires strong communication, organizational, and customer service skills to maintain patient satisfaction and support clinical operations.

Requirements

• High school or equivalent and two years of directly related medical secretary/office experience.
• Will consider equivalent combination of education and experience.

Responsibilities

• Schedule, cancel, and manage patient appointments in EPIC according to provider and office-wide scheduling protocols.
• Accurately obtain and enter required demographic, insurance, and referral information.
• Create and update patient accounts; add or modify demographics and insurance details while ensuring data accuracy.
• Follow established procedures for identifying and merging duplicate patient records.
• Communicate with referring providers to obtain necessary notes, reports, and diagnostic test results prior to appointments.
• Prepare add-on charts and ensure all necessary documentation is complete.
• Obtain insurance authorizations and referrals as needed, documenting all information in EPIC.
• Inform patients of their authorization responsibilities and explain insurance and payment options, including self-pay and Health Exchange plans.
• Maintain up-to-date knowledge of billing procedures, referral requirements, and participation status with insurance providers.
• Use appropriate triage questions to determine appointment urgency.
• Consistently remind patients to bring insurance cards, co-pays, and relevant medical documentation.
• Communicate office policies clearly and courteously to patients.
• Perform other duties and assignments as requested by the Supervisor or Team Leader in a timely and complete manner.

Benefits

• health, dental and vision insurance
• eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule)
• tuition reimbursement
• generous paid time off, including vacation and personal time
• paid sick leave
• holidays and floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees