Scheduling Specialist - 2nd Shift

Renewal•Indianapolis, IN

1d•$21•Onsite

About The Position

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are looking to expand our administrative team by filling a key role within the organization with a Second Shift Scheduling Specialist. All characteristics for this role will include, but are not limited to, the following:

Requirements

Intermediate to advanced computer, typing, and phone skills for long periods of time (8 hours or more) (required)
Excellent phone etiquette and customer service skills (required)
Ability to learn quickly within a fast-paced environment (required)
Excellent verbal, written, and communication skills (required)
Previous scheduling and installation or home improvement
Excellent organizational skills and attention to detail
Excellent attention to detail with an ability to follow up
Sense of urgency in identifying quick resolution to issues presented
Flexibility and ability to adapt well in a changing and challenging environment

Responsibilities

Utilize our custom Salesforce platform to find customer information and document customer notes.
Ensure the highest level of quality customer service, especially when dealing with upset customers.
Schedule order verification appointments with the customer and/or Design Consultants and assign a technician from their respective territory.
Coordinate travel logistics around territories including Indiana, Ohio, and Tennessee.
Lead conversations with customers, design consultants, and order verification specialists.