Scheduling Specialist PAS

Texas Health Resources•Fort Worth, TX

1d•Onsite

About The Position

Scheduling Specialist PAS Bring your passion to Texas Health so we are Better + Together Work location: Texas Health Harris Tower, 701 6th Avenue Fort Worth TX 76104 Work hours: Full Time; 40 Hours; Days; Monday-Friday Department Highlights · The Scheduling Specialist interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors. · Team-oriented work environment with expanded resources from other Patient Access areas. · Cross-training opportunities within different areas of Patient Access Here’s What You Need · H.S. Diploma or Equivalent Required · 1 Year Healthcare experience including customer relations Required · 2 Years Professional office/healthcare experience Preferred · 1 Year Medical terminology or certification Preferred · 6 Months Call center experience Preferred · Bilingual Preferred · CHAA - Certified Healthcare Access Associate Upon Hire Pref · Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. · Excellent data entry, numeric, typing and computer navigational skills, with attention to details. · Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. · Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations. · Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills · Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership. · Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette What You Will Do · Coordinates and schedules procedures across multiple departments, ensuring correct procedures, diagnoses, referrals, providers, insurance coverage, and locations to support timely patient access. · Verifies medical necessity and documentation compliance with payer guidelines. · Communicates effectively with patients, physician offices, surgery scheduling, and other staff to prevent scheduling errors. · Ensures orders, histories, physicals, and key chart documents are accurately indexed and properly placed. · Manages schedules based on staffing, patient needs, physician block time, and resource availability while maintaining system and regulatory compliance. · Maintains productivity, customer service standards, work queues, demographic accuracy, financial estimates, and liaison duties between patients, providers, and insurers. · Supports team success by mentoring peers, adapting to change, and participating in meetings, improvement efforts, and assigned projects Additional perks of being an employee · Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. Texas Health Fort Worth is an 851-bed, Magnet-designated, full-service hospital that has served the Fort Worth community since 1930. We offer advanced care in cardiovascular services, high-risk obstetrics, gynecology, neurosciences, sports medicine, and emergency medicine. Our hospital also features certified programs in Advanced Hip and Knee Replacement, Brain Tumor Treatment, Advanced Spine Care, and Advanced Palliative Care. We are also home to a kidney transplant program that underscores our high-acuity capabilities, and we support Graduate Medical Education (GME) to help train the next generation of physicians. Texas Health Fort Worth is Joint Commission-certified as a Comprehensive Cardiac Center, a Comprehensive Stroke Center, and a Level I Trauma Center. We are also a designated Magnet hospital and recognized as the Best Place to Have a Baby in Tarrant County. Texas Health Fort Worth continues to be a top choice in North Texas for emergency services, women’s health, cardiac care, and more. If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together! Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to [email protected] #LI-ER1

Requirements

H.S. Diploma or Equivalent Required
1 Year Healthcare experience including customer relations Required
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette
CHAA - Certified Healthcare Access Associate Upon Hire Pref

Nice To Haves

2 Years Professional office/healthcare experience Preferred
1 Year Medical terminology or certification Preferred
6 Months Call center experience Preferred
Bilingual Preferred

Responsibilities

Coordinates and schedules procedures across multiple departments, ensuring correct procedures, diagnoses, referrals, providers, insurance coverage, and locations to support timely patient access.
Verifies medical necessity and documentation compliance with payer guidelines.
Communicates effectively with patients, physician offices, surgery scheduling, and other staff to prevent scheduling errors.
Ensures orders, histories, physicals, and key chart documents are accurately indexed and properly placed.
Manages schedules based on staffing, patient needs, physician block time, and resource availability while maintaining system and regulatory compliance.
Maintains productivity, customer service standards, work queues, demographic accuracy, financial estimates, and liaison duties between patients, providers, and insurers.
Supports team success by mentoring peers, adapting to change, and participating in meetings, improvement efforts, and assigned projects

Benefits

Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.

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