PAS Specialist

Oregon Health & Science University•Portland, OR

4d•Onsite

About The Position

The Relief Patient Access Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling physician office and ancillary appointments, and assisting patients in an office or practice setting. This person supports the clinic by providing excellent customer services through prompt and professional communication skills, face to face customer contact skills, and excellent problem solving skills. Function/Duties of Position Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through. Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care physicians or their designees to obtain authorizations for care as required. Is responsible for managing all of the provider’s template changes, vacations and clinic schedules. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures and laboratory studies. Enters all information accurately into OHSU database or into the medical record when necessary. Follows up on pending authorizations until they are obtained Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns. Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees. Schedules new and return patient appointments on line. Handles correspondence, orders hospital records and x rays; handles correspondence requests; sends appointment reminders or calls patients. Other duties as assigned

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm
Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

Nice To Haves

Diploma/GED
3-5 combined phone room and front line experience with direct patient contact.
1 year of epic scheduling experience.
Proficient in university network computer applications.
Basic keyboarding skills, working knowledge of Medical Terminology.
Strong relationship building skills, with patients, health plans, providers, staff and management.
Exceptional customer service skills.
Patient advocacy skills.
Knowledge of OHSU”S PAS policies and procedures, with completed PAS training and core competencies, and with Previous PAS experience

Responsibilities

Gathers and records required information about patients
Screens for financial eligibility
Confirms health insurance coverage and individual’s obligations
Obtains necessary authorizations for care
Schedules physician office and ancillary appointments
Assists patients in an office or practice setting
Provides high quality customer service
Manages all processes involved in checking patients in and out
Schedules return appointments
Schedules ancillary services as requested by the provider
Obtains authorization when necessary
Directs patients to appropriate providers for other health care issues
Completes and routes direct referrals to other clinical services
Contacts Primary Care physicians or their designees to obtain authorizations for care as required
Manages all of the provider’s template changes, vacations and clinic schedules
Gathers and/or verifies patient information including demographics, insurance coverage, and financial status
Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements
Obtains authorizations for clinical care, procedures and laboratory studies
Enters all information accurately into OHSU database or into the medical record when necessary
Follows up on pending authorizations until they are obtained
Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns
Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees
Schedules new and return patient appointments on line
Handles correspondence, orders hospital records and x rays; handles correspondence requests; sends appointment reminders or calls patients
Other duties as assigned