Scheduling Specialist - Oncology

Roper St. Francis Healthcare • Mount Pleasant, SC

4d • Onsite

About The Position

Coordinates and schedules patient testing or procedures, which may include interacting with physician offices, other health care providers and/or staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients and/or procedures. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and/or other appropriate departments as appropriate. Maintains statistical data as requested to determine scheduling volume, patient types, and number of procedures.

Requirements

• High school diploma or equivalent (required)
• Experience with data entry (preferred)
• Typing (45-50) WPM (preferred)
• Computer skills to include Microsoft Office
• Evaluate program performance
• Excellent written and verbal communication skills
• Scheduling Software
• Organization
• Stakeholder engagement
• Problem solving
• Teamwork
• Project Management
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with all levels of professionals
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Nice To Haves

• Associate degree in business, Healthcare, or related field (preferred)
• A combination of post-secondary education and experience in lieu of a degree will be considered.

Responsibilities

• Gathers and interprets relatively complex patient data to enable scheduling of testing, surgical procedures, and/or pre-certification when required.
• May be responsible for pre-registration of self-scheduled patients or scheduling equipment and materials for required procedures.
• Provides appropriate departments, staff and/or patients with approved instructions regarding test/procedure preparation.
• Answers questions pertaining to testing, scheduling, and testing preparation. Escalates questions, issues, or requests as needed.
• Enter patient scheduling information into computer, updates patient demographic and insurance information. May provide pre-registration forms which include testing information for registering the patient prior to testing.
• Used as a resource in resolving testing/procedure discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling.
• Obtains approval from department designed contracts and/or supervisor for non-routine appointment scheduling. Checks for medical necessity for patients at the time of scheduling. Works with departments to schedule stat patients.
• Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible. Compiles and prepares statistical data as requested.
• Promotes strong customer focus and handles all calls with professionalism.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees