Scheduling Specialist III: Medical Oncology Clinics

Hoag•Newport Beach, CA

About The Position

This role is requiring specialty or surgery scheduling experience. Primary Duties and Responsibilities The Scheduling Specialist III assists in the coordination of Patient Procedure/Surgical schedule, including the coordination of multiple, highly complex, appointments across multiple departments, programs and specialties. Responsibilities include insurance verification, assisting with the pre-authorization process and acting as a liaison between the providers and patient. Develops the master schedule for procedures and coordinates the entire case resource needs. Interacts directly with patients and works in a high call volume environment. Accurately schedules procedures, documents correct diagnosis and referring physician. Pre-registers patients accurately via assigned tracking system. Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics. Accommodates requests from patients and physician offices for STAT/same-day add-on exams. The Scheduling Specialist III provides updates to patients and physicians on timing and status of the authorizations. Once the pre-authorization is complete and the appointment is scheduled, the Scheduling Specialist III creates scheduling options/itineraries. Maintains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians. Acts as a resource to others for Medical Clinics. Registers new patients in hospital systems. Obtains authorizations for diagnostic studies and faxes needed medical records for clinical review. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains conﬁdentiality. Performs other duties as assigned.

Requirements

High School Graduate or equivalent required
Minimum of four (4) years’ previous scheduling experience
Excellent interpersonal and communication skills
Knowledge of proper body mechanics and safety measures
Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
Full understanding of medical insurance procedures required
BLS required within 6 months of hire

Nice To Haves

Strong knowledge of basic medical terminology preferred
Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
Basic keyboarding minimum 35 WPM preferred

Responsibilities

Assists in the coordination of Patient Procedure/Surgical schedule
Coordinates multiple, highly complex, appointments across multiple departments, programs and specialties
Insurance verification
Assisting with the pre-authorization process
Acts as a liaison between the providers and patient
Develops the master schedule for procedures and coordinates the entire case resource needs
Interacts directly with patients and works in a high call volume environment
Accurately schedules procedures, documents correct diagnosis and referring physician
Pre-registers patients accurately via assigned tracking system
Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics
Accommodates requests from patients and physician offices for STAT/same-day add-on exams
Provides updates to patients and physicians on timing and status of the authorizations
Creates scheduling options/itineraries
Maintains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians
Acts as a resource to others for Medical Clinics
Registers new patients in hospital systems
Obtains authorizations for diagnostic studies and faxes needed medical records for clinical review
Participates in the continuous quality improvement processes
Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance
Maintains conﬁdentiality
Performs other duties as assigned