Patient Scheduling Coordinator Physician Clinics

ST JOHNS HEALTH•Jackson, WY

2d•$23 - $26•Onsite

About The Position

JOB SUMMARY Responsible for all functions related to admissions of clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Services for Patient Registration. Responsible for providing customer focused, efficient and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks, and charge cards. Responsible for collection of cash at time of service when warranted. Adheres to and practices St. John's Health Corporate Compliance Program and participates in Performance Improvement activities. ESSENTIAL FUNCTIONS Registration · Completes all registration forms completely and accurately, including signatures, insurance information and proper billing information. Consistently responds to patient, public and employee requests (direction, hospital activities, etc.) in a polite, positive, friendly and professional manner. · Ensures patient information is entered into the systems accurately and timely. Capable of fielding multiple phone calls using proper phone etiquette and maintains patient confidentiality. Patient Payments · Acquires appropriate documents and information from the patient at time of service. Obtains payments and accurately records payment in a timely manner. Calculates and collects deductibles, co-pays, and co-insurance payments at time of service. · Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting information, verifies and prepares deposits for patient accounting. Customer Service · Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and account balance inquiries, accepting and receipting payments. Refers patients to the appropriate person if needed. Other Duties · Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

Requirements

Computer experience necessary.
Ability to problem solve difficult and stressful situations.
Experience with insurance billing and/or medical admitting/cashiering.
Able to adjust to different schedules and different clinics.
Excellent communication, interpersonal, phone and customer service skills required.

Nice To Haves

Medical or general office experience preferred.

Responsibilities

Completes all registration forms completely and accurately, including signatures, insurance information and proper billing information.
Consistently responds to patient, public and employee requests (direction, hospital activities, etc.) in a polite, positive, friendly and professional manner.
Ensures patient information is entered into the systems accurately and timely.
Capable of fielding multiple phone calls using proper phone etiquette and maintains patient confidentiality.
Acquires appropriate documents and information from the patient at time of service.
Obtains payments and accurately records payment in a timely manner.
Calculates and collects deductibles, co-pays, and co-insurance payments at time of service.
Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting information, verifies and prepares deposits for patient accounting.
Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and account balance inquiries, accepting and receipting payments.
Refers patients to the appropriate person if needed.
Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.