Scheduling Representative

Evergreen Health•Buffalo, NY

About The Position

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community. The Scheduling Representative provides all scheduling and phone support to Evergreen Health’s primary and specialty care facilities. They will collaborate and support team members to ensure a patient-focused approach to care. As part of the Essential Functions for this role, the Scheduling Representative:

Requirements

high school diploma or GED
must be able to communicate clearly and professionally in writing and verbally
attention to detail and computer proficiency required
sensitivity toward cultural diversity, awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Nice To Haves

strong knowledge of medical terminology preferred
experience with EMR (Electronic Medical Records) systems strongly preferred

Responsibilities

Receives and handles a variety of incoming/outgoing calls for Evergreen’s primary and specialty care facility
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility and monitors confirmations as needed
Captures all necessary demographic and insurance information for all patients before scheduling an appointment, including running verification and eligibility
Ensures the placement of patients with appropriate providers based on specialty and credentialing parameters
Utilizes the EMR system for timely and accurate data entry