Scheduling & Registration Clerk

Purdue University•West Lafayette, IN

45d•Onsite

About The Position

The North Central Nursing Clinics (NCNC) at Purdue University is a federally qualified health center (FQHC) providing access to high-quality primary healthcare services for the communities surrounding Burlington, Delphi, Monon, and Wolcott. We are looking for a full-time Scheduling & Registration Clerk to join our team. Acting as the "first face" of the clinic to patients and community stakeholders, this role is responsible for strategically scheduling patients to maximize staff efficiency and maintain high client satisfaction. The position answers phones and directs calls appropriately to nursing triage, direct scheduling, or other delegated staff members. Additionally, the role completes patient check-out, including billing reconciliation and cash collection based on insurance status, and serves as a translator for nursing staff as needed. Communication with patients occurs via phone, letters, and in-person interactions. The position also assists with scanning documents and patient records into the electronic health record system, covers staffing needs across all clinics as needed, and is occasionally required to work some Saturdays depending on business need. This position is primarily located in Delphi, IN, but it may require occasional travel to the Burlington, Monon, and/or Wolcott clinics as needed for coverage. The North Central Nursing Clinics at Purdue University are nurse-managed, community-based clinics dedicated to delivering high-quality, accessible, and affordable primary health care across rural Indiana. As Federally Qualified Health Centers, our four clinics serve thousands of patients each year-offering medical, behavioral health, and wellness services for individuals and families of all ages. Rooted in a unique partnership with the Purdue School of Nursing, we also provide invaluable hands-on learning experiences for nursing students, helping prepare the next generation of compassionate health care professionals while advancing health and wellness in our communities.

Requirements

High School Diploma/GED.
Three years of customer service or clerical experience.
Basic computer skills with proficiency in Word and Excel.
Excellent communication skills with a strong customer service focus.
Knowledge and understanding of basic math and cash handling processes.

Nice To Haves

Bilingual in English and Spanish.
Experience with Electronic Health Record systems.

Responsibilities

Strategically scheduling patients to maximize staff efficiency and maintain high client satisfaction.
Answering phones and directing calls appropriately to nursing triage, direct scheduling, or other delegated staff members.
Completing patient check-out, including billing reconciliation and cash collection based on insurance status.
Serving as a translator for nursing staff as needed.
Communicating with patients via phone, letters, and in-person interactions.
Assisting with scanning documents and patient records into the electronic health record system.
Covering staffing needs across all clinics as needed.
Working some Saturdays depending on business need.