Scheduling/Patient Access Office Manager

SUNY Upstate Medical University•Syracuse, NY

62d

About The Position

The Scheduling/Patient Access Office Manager is responsible for managing the front desk operations, patient scheduling and call center operations as well as associated staff of a busy Physical Medicine & Rehabilitation office. Responsibilities include reporting, quality improvement, auditing, training, coaching, annual performance evaluations, managing issues and facilitating time and attendance. Management/oversight of multiple outpatient sites and associated call center. This position will also be responsible for all registration related, co-pay related tasks. Management of acute care scheduling, inpatient rehabilitation scheduling, check in and registration of patients and facilitate open lines of communication with staff, business manager, director, PM&R leadership team, patients and family. This position must maintain reporting related to scheduling, call volumes and statistics, co-pays, templates and other related functions.

Requirements

Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required.

Responsibilities

managing the front desk operations
patient scheduling
call center operations
reporting
quality improvement
auditing
training
coaching
annual performance evaluations
managing issues
facilitating time and attendance
Management/oversight of multiple outpatient sites and associated call center
registration related tasks
co-pay related tasks
Management of acute care scheduling
inpatient rehabilitation scheduling
check in and registration of patients
facilitate open lines of communication with staff, business manager, director, PM&R leadership team, patients and family
maintain reporting related to scheduling, call volumes and statistics, co-pays, templates and other related functions